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Steve
ABT Administrator
Posts: 390
Joined: Mon Mar 27, 2017 7:30 pm

Unread post Tue Jan 22, 2019 7:53 pm

Hi Guys,
I'm asking all of you that use chat to please participate in this thread and have your say with how we can all 'as a community' help improve our Chat Room.

I want this to be a positive endeavour so please no negative posting about other members if you have a personal problem please contact me direct.

This is your chance to help build a more positive chat experience and I will be replying to everyone that is involved. Some suggestions that maybe posted may not be possible due to restrictions within the software, if this is the case I will explain why so at least you know and it can be laid to rest, so to speak.

here's to a better chat and look forward to reading your posts and working with you all.
Steve
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Atcero
Posts: 24
Joined: Sat Sep 08, 2018 8:32 pm

Unread post Tue Jan 22, 2019 7:57 pm

Some suggestions for Chat in my experience:

1. Rules need to be laid out better, as they stand for guidelines it isn’t clear on all the “dos” and “don’ts”. Like no swearing is enforced, but it isn’t stated in the rules themselves.

2. The swearing filter on that note is buggy. Things like “xx”, “suck/s” and “hardcore” are blocked out but no one on chat uses these words in sexual or suggestive manors.

3. More mods would be nice because as it stands, Kimo right now is on a trip, Dae hasn’t been seen in a couple days, and Shell comes on later than most people due to time zones. I am in no way saying that the current mods are bad or need to be replaced, just life happens and we need more to fill that gap if possible. If trusting mods is an issue, I have suggested in the past a trainee program where you watch them for a bit/make them a halfmod if possible, and monitor them to see what they do so they don’t power trip or fall into those kind of habits.

4. Classes, if there are people to teach, may also bring people closer together and chill them out. The games we also used to do in chat were fun for peeps, helped em with their skills, and made people closer.

5. Banning. People, myself included, take advantage of the mods not banning. I’m not saying go on a ban spree, but it should be either reinstated if its not used or enforced at times. I’m not even saying perma-bans, but short day or hour bans as muting doesn’t do much at times for some people. They can still pm and do other things as well.

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JustSumGuy
Posts: 47
Joined: Sat Dec 29, 2018 5:49 am

Unread post Wed Jan 23, 2019 4:07 am

I think temporary bans would probably be useful.

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Helen
Posts: 340
Joined: Thu Mar 30, 2017 11:38 am

Unread post Wed Jan 23, 2019 11:22 am

Scheduled classes and akasha evening back at some point.

Be nice if members did use all the rooms put in chat instead of just staying in one room ie meet and greet.

I witnessed some of what was said yesterday. If someone wants to state their views or have a heated debate. It would be nice if they took it to another room. People could follow if they were interested or if not stay in meet and greet chatting among themselves.
This has always been a problem getting people to use other rooms so they don't dominate chat.

We are all different. Some people like heated debates others find it uncomfortable. Some are confrontational and want to annoy people. This is not acceptable in my opinion but heated debates and sharing views is healthy.

Its respect at the end of the day. If people don't like what you are saying don't bully them in to listening or force them to leave. Just go to another room with anyone who is interested in and wants to join in your thread of conversation. If no one follows you change the subject as obviously the people in chat at that time are not interested..As i said it respect for those in chat at the end of the day.

So use all the rooms so everyone would be happy?

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Steve
ABT Administrator
Posts: 390
Joined: Mon Mar 27, 2017 7:30 pm

Unread post Wed Jan 23, 2019 12:22 pm

Hi Freyja,
I will look into your points and post back on this thread thanks guys
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CelticRose
Posts: 799
Joined: Mon Apr 03, 2017 2:32 pm

Unread post Wed Jan 23, 2019 3:29 pm

Hi Helen, in firm agreement with your post. Well said. I also like the idea of a traffic light notion invented by CrimsonFox - I stand corrected - which hopeful mentioned in the other post, which might be a good chance to use, but at the end of the day, you are right in the fact that it is respect. Apologies to whoemever was in chat yesterday, my mood was a particularly strange one. Still processing emotions from the day before.
Thank you :)
Last edited by CelticRose on Wed Jan 23, 2019 4:19 pm, edited 1 time in total.

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Crimson Fox
Posts: 289
Joined: Sun Nov 12, 2017 2:10 am

Unread post Wed Jan 23, 2019 3:42 pm

Traffic light scheme is something I suggested to Steve via pm back on October 24th 2018, I believe it would be a great addition as members will know their status and given ways to improve. Other things above I agree with, clear rules maybe a new set stating foul language etc. Most of my suggestions have been sent to you steve via pm. Whatched how this site has evolved of the last 9 years and chat has gone downhill slightly since then.
Crimson Fox

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CelticRose
Posts: 799
Joined: Mon Apr 03, 2017 2:32 pm

Unread post Wed Jan 23, 2019 4:21 pm

The Crimson Fox wrote:
Wed Jan 23, 2019 3:42 pm
Traffic light scheme is something I suggested to Steve via pm back on October 24th 2018, I believe it would be a great addition as members will know their status and given ways to improve. Other things above I agree with, clear rules maybe a new set stating foul language etc. Most of my suggestions have been sent to you steve via pm. Whatched how this site has evolved of the last 9 years and chat has gone downhill slightly since then.
I like that idea. Sorry, I thought hopeful mentioned it in the other post, had I known you suggested it, I stand corrected on that x I firmly believe it could work. For what its worth, though, it does all boil down to respect, I understand that now. The mood I was processing the other day also wasn't my mood to feel, it was empathetic. So I'm glad it lifted afterwards when conversation calmed down entirely.

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ColeWayne
Posts: 145
Joined: Fri Apr 07, 2017 4:59 pm

Unread post Fri Jan 25, 2019 2:46 am

I pretty much echo Freyja’s suggestions. I’m going to just tack on a few things.

Rules not only need to be clear, they need to be consistently enforced. Currently it depends on the mod and the mood of the room. Also, sometimes there is no mod in the chat at all, or the mod is distracted/away, so things go unchecked for a length of time and it gives the perception the rules don’t apply or aren’t really serious. Because this happens fairly often, people feel picked on if suddenly a rule is enforced that they’ve broken when they’ve seen the rule relaxed or ignored before without consequence. Some people who are on all the time and are frequent rule breakers now have the perception that the rules don’t apply to them, so they do not take the rules or the mods seriously. This is an unfortunate dynamic that’s difficult to reverse, in my own experience as a chat admin on other forums. Particularly when it’s gone on for so long unchecked.

I haven’t really noticed the swearing filter. I have noticed it doesn’t filter out all swear words. I’m not sure how easy to fix that is, as I’m not familiar with the software. I think the more important thing is to enforce the no swearing rule, as if that happens the filter is irrelevant. Also, I think it’s important not to nitpick on the occasional minor slip of a curse word and to focus instead on disrespectful language and intent, as someone can still be very disrespectful and cruel without every typing an actual swear word. The swearing isn’t really the problem. It’s disrespectful, cruel behavior.

More mods would be helpful because the more watchful eyes on the chat the better, but if the mods can’t do much to stop bad behavior, adding more won’t help. I was asked at one point if I was interested in being a mod and the reason I said no was because it would drive me insane to have to sit in the chat and take disrespect and abuse from people basically laughing at you while you try to tell them “Please don’t do what you’re doing” – because the offenders know there’s nothing that can be done, and they no longer respect the moderators or take them seriously. This makes the mod position very unattractive. So, while more mods would be helpful in a general sense, it’s a very hard sell right now and wouldn’t fix the problem of disrespect in the chat.

I very much miss the classes that used to be offered here, and I miss being able to actually talk productively about my supernatural experiences. Every time someone tries to talk about a potentially paranormal experience or a prospective member comes in with a question they’re immediately responded to unkindly by someone who disagrees with them, or is simply not in the mood to entertain the topic. I’ve experienced this firsthand many times, and I’ve seen many prospective members run off by this immediate slap on the hand. This used to be a place where any questions or concerns about the supernatural were welcome – even if they were “dumb”. That atmosphere needs to return, in my opinion.

I think temporary bans are more useful than long-term bans. In my experience, something like a fifteen-minute ban to give the mod time to privately message the person to talk them down is more helpful than banning them for an hour as punishment, leading them to make a fake account, hide their IP, and troll the chat simply out of spite. The point of a “ban” – to me – is to de-escalate the situation. It’s the online equivalent of pulling your friend aside at a party when they’ve gotten a little too rambunctious. “Hey, man, settle down. What’s going on?” I think muting was supposed to accomplish this, but all it seemed to do was aggravate the muted parties.
"Passion. It lies in all of us. And though unwanted, unbidden, it will stir, open its jaws, and howl."

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JustSumGuy
Posts: 47
Joined: Sat Dec 29, 2018 5:49 am

Unread post Sat Jan 26, 2019 7:51 am

ColeWayne hit the nail on the head. It's the atmosphere that needs to change. New members log on to ask a question only to be recieved with rudeness and negative responses. That's bad for business as they say and this forum is in desperate need of more active members.

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